FAQ'S

Yes. The statutory warranty applies to all items that you purchase from us. Statutory guarantee means that a product is or must do what the consumer can reasonably expect from it.

If you have any questions on the status of your order, contact our support team.

Once you place an order, you will receive a email confirmation. Once the order has left our warehouse, you will be notified again. In this e-mail you will find a track & trace link so you can already be with your purchase in spirit.

If you have any questions on the status of your order, contact our support team.

Once you have placed your order you can’t change it. But you can always return / exchange your item(s) once you have received them. For more information, check the return policy.

There can be several reasons why you have not received your confirmation email. Please check if the email is in your spam folder. If not, please contact  our support team with the full name, address, and email address you used to place your order. They will investigate, and assist you further.

Yes, as long as both addresses are in the same country.

All you need to do is untick the box that says 'My billing information is the same as my delivery information’ and enter in your correct billing details.

You can search with the navigation menu, select your preferred category from the options at the top of the page. Mobile users can either click on the drop-down menu or scroll down the page to see these options. You can then further refine your search results using the filters, with options such as product type, size, colour and price. 

Alternatively, you can find specific products by using the search bar at the top right of the page. Simply enter the product name or article number.

Once your order is successfully placed, you will receive an email confirming the details of your order. Subsequently, upon receiving the shipment email, you can be assured that your order has been processed successfully. 

Have you not received your confirmation email? Please contact our support team.

Once we receive your order, we'll send you a confirmation email with your order number shortly thereafter. If you can't find the confirmation email, please check your spam or promotions folder. It may take up to five minutes for your order to be processed before you receive the confirmation email.

If there's a spelling mistake in your email address, don't worry! Your order will still be processed as usual, even if you don't receive an email.

We accept the following payment methods: Visa, Mastercard, IDEAL (The Netherlands), Bancontact (Belgium), Afterpay, PayPal.

The purchase amount will be refunded within 14 days after processing the return, including the full purchase amount, shipping and payment costs. If the return includes part of the order, only the purchase amount of the items will be refunded.

Refunds may be delayed until we have received the products or until you have proved that you have returned them.

All orders will be processed within one to two working days. Orders will not be shipped or delivered on public holidays.

We offer free standard shipping to the Netherlands, Belgium, and Germany. Orders to different countries may not qualify for free standard shipping.

Delivery status

Solution

The track & trace code status is ‘Out for delivery’  

Your order has left our warehouse and is now in the hands of the carrier. 

I didn’t receive my package, but the track & trace status on the carrier website is ‘Delivered’.

Please contact us. We may have to request a proof of delivery.

I received a package but it is incomplete.

It is possible that your products are shipped in separate packages. If you don’t receive your second package within a week, please contact us.

Please contact us by e-mail stating your name, order number, short description and picture of the wrong/damaged package/goods. We will help you with the return/refund process and you can re-order the products in our webshop.

You will receive your track & trace code with the shipping confirmation e-mail which we will send to you as soon as our products left the warehouse.

If you are not satisfied with your purchase, you can return the items you ordered within 30 days, from the day that you received your order. This also applies to special offers and sale items.

To initiate an exchange or return by post, please follow these steps:

1. Send the items back to the address provided. Please note that you will be responsible for the shipping costs incurred for returning the item by mail.
2. Non-EU customers must include a commercial invoice. Please inquire about the specific process for including a commercial invoice with your package.
3. Before returning the item, we kindly ask you to register your return online.

Should you have any further questions or require assistance, please don't hesitate to reach out.

Return Address:

Suitable HQ
Returns Department 
Stadionlaan 163 - 165 
5246JT ROSMALEN 
the Netherlands

For more information visit our return policy.

Yes you can, please contact us.

Once your return has been processed, our warehouse will start processing your exchange order.

If you return your entire order, the initial shipping fee will be refunded as well. If you return a part of your order, the shipping costs will not be refunded.

After you drop off your return package at the local drop off point, it can take 2-7 business days for the package to get to our warehouse. Once it arrives at our warehouse, it can take up to 24 hours to process.

As soon as we start processing your return package at our warehouse, you will receive an email to confirm that we have received and are processing your order.

We will reimburse you from the day we:

1. receive your online order back at our warehouse; or
2. are informed by you about your decision to withdraw from the purchase agreement and within those 30 days (a) you have provided us with evidence that you have returned your online order or (b) we have received your online order back at our warehouse.

Once you give the parcel back to the carrier, it takes approximatively 3 - 5 business days to ship it to our warehouse. We will notify you via email once we processed your returned item(s).

From the moment we authorize the refund, your bank still needs to process it. The amount of time this takes to process the refund differs between banks and payment methods. You will receive your refund via the same method that you used to pay for the product(s).

Once your return has been processed our warehouse, you will receive a return notification. When you drop your return off at your local drop off point or hand it over to a carrier, always ask for a receipt in case your parcel gets lost.

As per our return policy, customers are responsible for covering the costs associated with returning the product, including the return shipping expenses. Please note that we do not provide reimbursement for these costs.

We recommend selecting a reliable shipping method that offers tracking and insurance to ensure the secure and timely return of the item. It is also important to package the product appropriately to prevent any damage during transit.

You can send your return to the following address:

Suitable Retourafdeling
Stadionlaan 163 - 165
5246JT Rosmalen
Netherlands

The statutory warranty applies to all items that you purchase from us. Legal guarantee means that a product is or must do what the consumer can reasonably expect from it.

If you have a complaint about our products or our service, you can contact us via the contact form. You will receive a substantive response from us within 14 days of receiving your complaint. If you disagree with the solution or can't work it out together? Then you can submit your complaint to the Disputes Committee via the European ODR Platform (https://ec.europa.eu/consumers/odr/).

With a promotional code, you're able to get a discount when you purchase products through our webshop. You can enter the code in your shopping cart

Keep in mind the code:

• Is only valid for a limited time.
• May not be applicable to all products.
• Cannot be applied after you've placed an order.
• Cannot be combined with other promotions, offers or discounts. If more than one promotion or discount offer applies to your order, we'll use the one with the highest discount.

Sometimes when you try to use a promo code you can get a message saying it’s either expired or not recognized. If it’s expired, you won’t be able to use it any more. If it’s not recognized, you can follow these steps:

• Make sure you are using the code correctly: check the terms of the code and if it applies to the products in your cart. 
• Check spacing, character errors and/or spelling mistakes. 
• The code field is case-sensitive. Check that ‘Caps Lock’ button is not on and use upper case where necessary.
• Check you’re not mixing up the numbers 0/1 and the letters O/I.

If your code is valid for your order but it still doesn’t work, please contact us.

When your order got fully cancelled or if you cancelled the entire order yourself, please contact us to obtain your new code.

We currently don’t offer Gift Cards.

The stackdiscount will be calculated based on the total full price basket value.
*Not in combination with other promotions.

We will recalculate the total full price basket value, based on the item(s) you returned. We will refund the difference between the original and new full price basket value based on the stackdiscount structure.

There are 3 ways to sign up for our newsletter:

1. Go to the bottom of any page on the webshop.
2. Go to the “newsletter subscribe” page
3. Wait for the newsletter pop up

By signing up for the newsletter you will receive news about Suitable and you will stay up to date about upcoming events, product releases.

If you want to delete your account contact our support team.

You can unsubscribe on marketing emails themselves.

1. Click ‘Unsubscribe’ at the bottom of the newsletter or marketing email that you want to unsubscribe from.
2. Click ‘Afmelden’. 

It can take up to a week for your request to be processed, so you may still receive newsletters or marketing emails during the week after you submitted your request.

Please visit our privacy policy to see what we are doing to ensure your data privacy.