FAQ | King Essentials
Get up to 25% discount on your order Order before 23:00 Same Day Shipped Free shipping on orders above €100 Sustainable packaging and shipping



Do I have statutory warranty?

What is the status of my order?

Can I still change my order?

I didn't receive an order confirmation e-mail, what should I do?

Can my delivery and billing address be different?

How do I find the product I'm looking for on the website?

How do I know if my order is processed?

Where can I find my order number?



Which payment methods do you accept?

How long does it take to get my refund?



What is the delivery time & costs?

What should I do if I haven't received my package?

What should I do if I received a wrong or damaged product?

When do I receive the track & trace code for my delivery?


What is your returns & exchanges policy?

Can I exchange my order?

When will my exchange order be shipped?

Will the original shipping fee be refunded if I return the order?

I have returned my order, when will I receive my refund?

I returned my order, how do I know if my parcel has arrived?

How much does it cost to return a product?

Where do I send my return?


Complaints Procedure



I received a promotional code, how do I use it?

Why isn't my promotional code working?

What happens to my promotional code if I return my order?

Can I use gift cards?



How does the stack discount exactly work?

What happens to my stackdiscount, if I return my order?


Account / Newsletter

How can I sign up for the newsletter?

How do I delete my account?

How do I stop receiving newsletters or other marketing e-mails?

What are you doing to ensure my data privacy?